FAQ
Everything you need to know — all in one place.
Orders Status And Tracking
AL ABAT is a Qatari luxury abaya brand established in 2007. We combine traditional modesty with contemporary elegance, offering distinctive designs crafted with attention to detail and quality
We offer a carefully curated collection of abayas for everyday wear, work, travel, and special occasions, featuring a variety of cuts, fabrics, and designs.
Yes, we offer a convenient home service exclusively in Qatar. Our team brings a curated selection of abayas to your doorstep, allowing you to explore, try, and choose your favorites from the comfort of your home.
Browse our collections, select your preferred abaya, choose the available options, and add the item to your shopping bag.
Proceed to checkout to enter your details and complete your order.
Yes. Select the Standard Size option on the product page and choose the available options according to the product instructions.
Yes. Where customization is available, select the Customized option and enter your measurements and any additional details requested on the product page.
Please contact our customer service team as soon as possible if you need to modify or cancel an order. Requests are subject to the order's production and processing status.
Available payment methods are displayed at checkout.
Please select your preferred option from those available.
Your order will be processed after successful payment or confirmation of the selected payment method. You may be contacted by our team if further information is required.
Yes. We offer delivery within Qatar.
The standard shipping fee within Qatar is QAR 50 per order.
Yes. We offer international shipping to selected GCC countries and other destinations, subject to availability. Shipping fees and estimated delivery times depend on the destination and order details and will be confirmed before the order is completed.
Delivery times vary depending on the destination, product availability, and whether customization is required.
Delivery time depends on the product. The estimated delivery time is mentioned in each product’s details.
Ready-made abayas may be returned or exchanged within three (3) days of receiving the order, provided they are unused, unworn, in their original condition, and have all original tags attached. Refund Policy
Yes. We can tailor abayas to your measurements, and custom requests can be arranged through our Home Service or Customer Support.
For assistance with orders, customization, delivery, returns, or Home Service appointments, please contact our team through the contact details or WhatsApp link provided on our website.
We are always happy to assist you.
Shipping & Return Policies
Yes, our delivery will need only 1-2 days for national shipping, and 3-4 days worldwide
All in-stock orders received by 12pm PST Monday to Thursday will be shipped out the same day. Orders received after 12pm PST Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services:
Email: contact@al-abat.com
Mobile: +97450064640
Landline: +974 4471 9458
If we determine that the product does not conform to the specifications outlined on the datasheet, then we will replace the product free of charge, or provide a full refund of the invoice price of the product.
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from our place for both the returned product and the new replacement product. All returns must have prior authorization from us, and be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us. Once the item is received by us, we will dispatch the replacement product.
All returns must have prior authorization from us, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Products must be returned in the same or equivalent packaging (ie. cold and insulated) as originally dispatched by us.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If we determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product.
Contact Us
For inquiries or support regarding your orders,
please contact us from this form or from WhatsApp's on +97450004095 - 50004096
